FAQ'S

Sandia Roofing puts the customer first. Getting a new roof is a big project. There can be anxiety and uneasiness. Sandia's goal is to communicate the process and make the customer feel comfortable about the project. Email or call Sandia with any questions. Read below for some common roofing questions.

Q: How long does it take to complete my roofing project?
A: One day. You will not have to worry about a huge mess around your house for days on end. We will be in and out in one day. In the summer of 2012, Sandia completed 113 roofing projects. 110 of them were completed in one day.

Q: What type of materials do you use?
A: We use Certainteed Landmark laminate shingles. These shingles are quality shingles that will seal down and not blow off. Cheap shingles struggle sealing down and will not last anywhere near the duration of Landmarks. Going with the cheapest shingles will only cause headaches for you in the future.

Q: Isn't the Certainteed shingles the ones people are having so much trouble with?
A: Yes. Certainteed shingles that were applied 11-15 years ago were deemed defective and rebates have been issued. The Certainteed shingles of today are nothing like the defect ones, so rest easy.

Q: What is your crew like?
A: The crew of Sandia will not smoke or drink alcohol while on the job site. They are extremely respectful to the homeowner and to the roof. They will work hard and provide you with a quality roof. The variety of personalities on the crew will make your Sandia experience a fun one.

Q: Can you help with filling out the Certainteed Warranty claim forms?
A: Yes, we will happily walk you through the claim process or do it for you to help you get your rebate. We will take pictures of your old roof, remove two sample shingles and fill out the paper work.

Q: I am concerned about my landscaping getting damaged. Will it be protected?
A: Yes. Your landscape will be protected. Our ground crew has a lot of experience with protecting all types of landscaping. One of the owner's will also do a "walk around" to make sure all landscaping is protected before the project begins. Huge tarps are placed over the landscaping plants to ensure they are protected. If a plant does get totally damaged, we will replace it.

Q: What is the process of shingling?
A: Our crew will begin by securing the landscaping. Then, the old shingles are ripped off the roof. "Carriers" walk the old shingles to the edge of the house and throw them off the roof into the dumpster while the "rippers" remove the old shingles. After the roof is cleared of all debris, the shinglers begin by covering the first 6 feet up from the gutter with "WeatherGuard" which prevents leaks from ice and water build up. The rest of the roof is covered with #30 black tar paper. Finally, the new shingles are applied with nail guns by highly trained shinglers.  

Q: Do you shingle over the old shingles?
A: No. Shingling over the old shingles is against Code.

Q: Do you do repairs?
A: Yes, we do repairs. From little leaks to major damage, we will assess and fix the situation.

Q: Can I rip the old shingles off and have Sandia come do the shingling?
A: No. The way Sandia operates does not mesh well with homeowners removing the old shingles themselves. We do the complete job from beginning to end to ensure everything is done correctly.

Q: Do I get to pick out the shingle color?
A: Yes. We can give you recommendations but ultimately, you can choose out of the colors available.

Q: Do I have to pay for the job up front?
A: Upon properly completing of the job, a bill for the total owed will be sent.

Q: Does the final bill differ from the estimate?
A: No. However, sometimes things may come up during the project that were not known during the estimate process. For example, if there is bad or rotten plywood on your roof, that will be replaced and added to the bill. Usually, we can tell if there will be bad wood while walking around during the estimate process. We will let you know if things like this come up.

Q: Do you put on wood shakes or tab shingles?
A: No. We only apply the architectural laminate shingles.

Q: What happens if it rains?
A: If there is a threat of rain, we will not begin your roofing project. If the roof is secure with the new WeatherGuard and tar paper, our shinglers can work through the rain to no ill effect to your roof.